Home Delivery

We are constantly monitoring the situation and government guidelines regarding local home delivery and collection. Local FREE DELIVERY is available subject to a minimum £15/£50 spend (otherwise a £4 fee applies). For many local areas, delivery is ‘same day’ (see below for details and delivery days). We also now offer national delivery via DHL to most mainland UK areas for a flat rate of £6.95.

How does it work?

Place your order via our online shop. At the checkout you will be presented with delivery options based on your postcode.  If you prefer to order by telephone or email, please scroll down for further details.

Collection: specify in the notes section (at check out) when you would like to collect. Simply call us when you are outside the shop and you can either collect or we can bring your order to your car.  Collection available 11:00 am – 5:30 pm, all week (subject to change!). Shop address 34b Kneesworth Street, Royston SG8 5AB.

National delivery: Flat rate £6.95 with DHL to most mainland UK locations. Order by 12 noon Monday-Friday for ‘next working day’ delivery.

Local delivery: Flat rate £4 with free delivery available based on spend (note that spend does not include tobacco products). Delivery days are Thursday-Saturday (subject to change!).  Local delivery is to postcode sectors SG8 5*, SG8 6*, SG8 7*, SG8 9*, SG8 0*, SG7 5*, SG7 6*, SG9 0* and SG9 9*.  Zones and maps are below:

  • Zone: Royston Centre: Spend over £15 for free delivery. Same-day delivery if order received before 5pm.
  • Zone: Royston Extended : Spend over £50 for free delivery. Same-day delivery if order received before 3pm.
  • Zone: Royston Outer: Spend over £50 for free delivery. Delivery is next-day (sometimes we might get to you same-day but it is not guaranteed).

If the delivery property is not accurate on Google Maps or is tricky to find/access, we appreciate you providing some additional direction in the Order Notes 😀

Someone over the age of 18 must be at home to accept the delivery. There is no need to sign anything — we will leave your purchase on your doorstep then call you. We will wait at a distance to make sure that you have received your goods.

Delivery drivers will wear clinical gloves and take all necessary COVID-19 precautions when picking and delivering your items. Scroll down for more info on COVID safety.

What are the local delivery zones?

Local delivery is to postcode sectors; SG8 5*, SG8 6*, SG8 7*, SG8 9*,  SG8 0*, SG7 5*, SG7 6*, SG9 0* and SG9 9* with same-day delivery available in Royston Centre (purple area) and Royston Extended (red area). For the Royston Outer zone (yellow area), delivery is next-day.

Map is for guidance only and zones are based on postcode.

Full Google Map Link: CLICK HERE

Local delivery postcodes:
Cambridge Wine Royston free local home delivery

How do I order?

The easiest way to order is using our online shop – payment will be taken immediately and your order processed.

You can also order by telephone (01763 247076) or email (royston@cambridgewine.com). Please note that our telephone line may not always be manned. In this case, send us an email, including a contact telephone number, and we will get back to you as soon as possible.

Note that the delivery deadlines are for orders placed and paid for. We cannot guarantee turnaround time for payment processing of telephone or email orders. If you urgently require your order we recommend using the online system.

How do I pay?

If you order online, your payment will be taken immediately and your order will go straight to processing. We do not store any of your card details – everything is handled securely by global payment processor, Stripe.

For security and hygiene reasons we are not accepting cash – payment is by card only through secure online processing or telephone.

If you email us we will respond as soon as possible to confirm your order details and take payment over the phone. Similarly, if you telephone your order through, payment will be taken over the phone.

Note that we have limited staff and the phone is not always manned at this time.

What is available?

Whilst we have a wide range of stock (around 3,000 wines), we do not hold significant quantities of many items to be able to guarantee same day delivery. The image below shows a small selection of products we generally hold larger quantities of. Please feel free to call us on 01763 247076 if you’d like to discuss something different.

Tobacco products are only available as ‘add-ons’ and do not count towards minimum order spend.

What safety measures do you have re COVID-19?

All procedures will be updated in line with government guidelines. Updates can be found further down the page.

  • Zero-contact deliveries:
    • Payments are taken remotely and paid online (or via telephone) by debit/credit card.
    • We will call to let you know our approximate arrival time.
    • We will leave your items at your front door or agreed location.
    • We will call you (not ring the doorbell) to let you know that your items have arrived.
    • We will wait a safe distance away to ensure you receive your delivery
  • Regular surface sanitising.
  • Regular hand-washing.
  • Clinical gloves are worn when picking orders and making deliveries.
  • Maximum of 2 people working together, practicing social distancing.

If you have any concerns or questions please contact us.

Updates

In order to keep you fully informed, below is a chronological list of updates regarding our home delivery service.

Tuesday 11th November: National delivery & update of local delivery zones

Our initial systems for local zones was very manual. If you’ve ever worked with postcodes, you’ll realise how tricky creating local zones is. We now have local zones in place and the checkout process should be much smoother. Small adjustments have had to be made to the old manual zones. Additionally, we have been able to add a national delivery service which covers most locations in mainland UK.

Monday 30th March: online ordering

This evening we have made available a new online ordering system to help streamline our home delivery service and ensure we can get deliveries out on time. As you can imagine, taking orders over the phone or via email is a time consuming process that is further compounded by our social distancing restrictions and constant surface cleaning. We encourage you to try our new online ordering system (especially if you urgently require your delivery!).

We’ll be updating and adding more items over the coming weeks — including mixed ‘wine club’ style surprise boxes.  Meanwhile, if there’s anything you’d particularly like added do drop us an email. Also, if there’s something you’d like that is not on the list please give us a call &/or send us an email!

Delivering our little boxes of happiness makes us 😀…we hope it cheers you up too during these unfortunate times.

Saturday 28th March

Please get your order in before 5pm to receive your delivery today (Saturday)! NOTE that our next delivery day will be TUESDAY. We are closing tomorrow for a much needed break. On Monday we will work on processing your orders, then we will be out delivering again Tuesday-Saturday.  

If you miss the 5pm deadline, you can still place your order via email for processing a delivery on Tuesday. Email: royston@cambridgewine.com

Wednesday 25th March

Hi Everyone!

After careful investigation, we have been advised that we can continue with our home delivery service. The Government has shut down non-essential retail shops but is encouraging delivery services to help people staying at home.

Please be assured that we will continue to follow all Government guidelines and are doing the following:

  • No-contact deliveries. We will leave your items at your front door, then call you (not ring the doorbell) to let you know that your items have arrived.
  • Regular surface sanitising.
  • Regular hand-washing and clinical gloves are worn when picking orders and making deliveries.
  • Maximum of 2 people working together, practicing social distancing.

This is a hard time for everyone, and we hope that we can provide a service that can bring a little comfort and help to limit supermarket trips.

We have been in touch with our local MP to make him aware of our activities and will continue to offer this service for as long as we feel it is safe and conforms to Government guidelines.

Please note that our telephone line may not always be manned. Please send us an email, including a contact telephone number, and we will get back to you as soon as possible.

Please use the attached menu as a guide to what is available but note that some products may be out of stock and alternatives offered. Just as we do in-store, we are still very happy to make recommendations!

Kirby & the Cambridge Wine Royston team

Email us: royston@cambridgewine.com
Call: 01763 247076

Monday 23rd March (evening)

Following the Government’s announcement this evening, we are now temporarily closed for both retail and home deliveries. Stay home & look after one another.

We will be back as soon as it is safe.
Cambridge Wine Royston Team x


Home Delivery Service Launching

HOME DELIVERY
Launching Monday 23rd March

CALL: 01763 247076
EMAIL: royston@cambridgewine.com
Order before 5:00 pm for same-day delivery

We understand that many of our customers may be self-isolating as a precautionary measure, either currently or at some stage in the future. With this in mind, we are providing a free local delivery service which will launch on Monday 23rd March.